Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all catering and events services booked with ZZL Goods Mart LLC. Because we plan, source ingredients, and reserve staff and resources ahead of your event, cancellations affect costs we have already committed. This policy explains what applies if you need to cancel or change your booking. All our charges are one-time charges per event; we do not operate subscriptions.

2. Deposits

A deposit may be required to confirm your booking and reserve your event date. Unless otherwise stated in your agreement, deposits are non-refundable, as they cover the cost of reserving your date and beginning event preparation.

3. Cancellation by the Client

If you need to cancel, please notify us in writing as early as possible. The amount refundable depends on how far in advance you cancel, as outlined in the schedule below. All cancellation timelines are calculated from the scheduled event date.

4. Cancellation Schedule

The following schedule applies to the total event cost (excluding any non-refundable deposit):

• More than 30 days before the event: Full refund of amounts paid, less any non-refundable deposit.
• 15–30 days before the event: 50% refund of amounts paid, less any non-refundable deposit.
• 7–14 days before the event: 25% refund of amounts paid, less any non-refundable deposit.
• Less than 7 days before the event: No refund, as food, staff, and resources have already been committed.

Specific terms for your event will be confirmed in your quote or service agreement and take precedence where they differ from this general schedule.

5. Changes to Bookings

• Requests to change the date, guest count, menu, or services are subject to availability and must be made in writing.
• We will do our best to accommodate changes. Adjustments may affect your final price, which we will confirm before proceeding.
• Significant reductions in guest count close to the event date may not reduce the price, as costs may already be committed.

6. Cancellation by Us

In the unlikely event that we must cancel your booking due to circumstances within our control, we will provide a full refund of all amounts paid, including any deposit. Where possible, we will also help you find an alternative solution.

7. Refund Process

• Approved refunds are processed to the original payment method where possible.
• Refunds are typically issued within 7–14 business days of approval.
• Processing times may vary depending on your bank or payment provider.

8. Non-Refundable Items

Certain costs are non-refundable once incurred, including non-refundable deposits, custom or specialty items ordered specifically for your event, and third-party services or rentals already booked on your behalf.

9. Force Majeure

If an event cannot proceed due to circumstances beyond either party's reasonable control (such as severe weather, natural disasters, or government restrictions), we will work with you to reschedule where possible. Refund eligibility in these cases will be handled on a case-by-case basis, taking into account costs already incurred.

10. How to Cancel or Request a Refund

To cancel a booking or request a refund, please contact us in writing as soon as possible:

• Phone: +1 908 366 5400
• Email: info@zzlgoodsmartllc.events
• Address: 1112 Sunnyview Oval, Keasbey, NJ 08832

Please include your name, event date, and booking details so we can process your request quickly.